Study by Network Research claims MVNO has highest NPS score (+27), while Vodafone came bottom with -2 Tesco Mobile customers are the happiest mobile customers in the UK, according to figures from Network Research. The MVNO had a Net Promoter Score of +27, the polling firm found, the highest in the industry. It was tied with […] Source: Three and Tesco Mobile customers “happiest in UK”
Read MoreIn early November, Keen as Mustard hired a new junior graphic designer to complete the team. KaM immediately spotted strong potential in Siobhan and over the past few months she has certainly lived up to those expectations. We asked Siobhan about her experience working with team Mustard so far and here’s what she said: I can’t believe I have been with KaM for nearly three months. Time has flown by! My first project was a lot of fun. I
Read MoreResearch-live’s panel looks to the coming year and offers up the buzzwords that they think will indicate the most important areas to focus on in the year ahead.“Real-time. The technology exists, but it’s a case of clients finding the correct focus/application for generating in-the-moment insights from their customers.”Virginia Monk, managing director, Network Research Source: 2016 Preview: buzzwords
Read MoreOur panel of contributors were asked which companies or brands they thought would succeed over the next 12 months. Their suggestions ranged from the specific to the general. “Following their recent takeover by Banco Sabadell and continuing evolution and competitiveness of their offering, we expect TSB to have a very strong 2016.” Virginia Monk, MD, Network Research. Source: 2016 Preview: most likely to succeed
Read More2015 was undeniably a difficult year for pollsters, but who — or what — else did our panel of reviewers pick among the biggest disappointments of the last 12 months? Source: 2015 Review: the biggest disappointments
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