The American Customer Satisfaction Index, which looks at various sectors and industries, shows only modest improvement from its inception in 1994 at 74.8 to its current standing of 75.6 for the same period in 2014 for overall satisfaction across industries. This equates to roughly a 1% improvement for 20 years of effort. Source: Customer Experience: Turning Insights Into Action
Read MoreTo take a company to the next level, CX practitioners need to stay up-to-date with the latest trends in technology. Source: What are the technologies that will define the future of customer experience?
Read MoreMany consumers see out innovative products and will pay a premium price for them, according to a new survey by Chicago-based Lab 42. The key findings: Perception of innovation is hugely important in purchasing decisions Consumers are willing to pay a premium for innovative goods and services Half of consumers say they have bought a new product without fully understanding what it did or how it worked solely because they thought it was ‘cool’. Nearly two-thirds of those who responded
Read MoreStudies and surveys on why people buy stuff are more plentiful than water. Every other day some research firm is telling us why we consume like locusts for fast like monks. It’s all good and makes for interesting reading, if not entertaining and humorous. Getting on the program, research firm Lab42 offers its own report as of July 17, 2015. The results from the company’s survey takes a look at innovation, i.e., what it means to consumers, which sectors and
Read MoreConsumers are not only willing to pay more for ‘innovative’ products, but value brands that listen to their customers when developing them, says Jonathan Pirc of Lab42. Read more here
Read MoreClients want smart research solutions quicker and cheaper than ever before. Could sampling via social media be the answer? Jonathan Pirc of Lab42 discusses. Read more here
Read MoreThe perception of innovation plays an important role in consumers’ purchasing decisions and they are willing to pay a premium for innovative goods and services, according to results from a recent survey by market research firm Lab42. Half of the consumers surveyed also said they have bought a new product without fully understanding what it did or how it worked solely because they thought it was “cool.” Read more here
Read MoreBack in the day ‘Fern Bar’s’ were all the rage and investors and entrepreneurs could not open a new ‘fren bar’ concept fast enough to hold all of the customers. Oh by the way the main stream press touted each and everyone as the ‘Next Big Thing’ and if your restaurant was not a ‘fern bar’ you were out of luck. Some of you remember the names T.G.I. Friday’s, Bennigan’s, Houlihan’s, Maxwell’s Plum, Henry Africa’s, and Bobby McGee’s to mention
Read MoreApple is a rarity in history: being not only the world's most valuable company, but also one of its most innovative. A new study from research firm Lab42 t Source: Customers will pay a premium for products they view as 'innovative'
Read MoreChina’s economy has grown seven times as fast as America’s over the last ten years, and the urban middle class alone is bigger than the entire US population today. Perception Research Services (PRS) Source: How is China Different? Insights for Effective Chinese Packaging
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